Every ticket answered with the full customer history behind it.
Gyld gives support an AI that knows what the customer bought, what they were promised, and every past conversation — across inbox, Slack, CRM, and billing.
Your AI tools don't know your business.
The customer has more context than you
They remember the promise from March. You are looking at one ticket with no history.
Answers depend on who is on shift
The person who knows the account is asleep, on PTO, or gone. Their knowledge left with them.
Escalations are archaeology
Reconstructing what happened means digging through three inboxes and a Slack channel, under time pressure.
What support can do with Gyld.
The whole relationship in one answer
Ask about any customer and get purchases, promises, past issues, and the last five conversations — with the source of each fact linked.
“What has Aquarius Sports reported before, and did we promise them anything that is still open?”
Answered from your company's real data, sources attached
Replies that match what was actually agreed
Drafts pull the real terms — plan, pricing, exceptions — from the record, so support never re-promises something sales already changed.
“Draft a reply about their invoice question — what plan are they on and what did we bill them?”
Answered from your company's real data, sources attached
Institutional memory that survives turnover
Every resolved issue becomes part of the brain. The next agent inherits the answer, not the ticket count.
“Have we seen this exact export bug before, and what fixed it last time?”
Answered from your company's real data, sources attached
Plugs into the AI they already use.
Gyld exposes the brain as an MCP server — connect it to ChatGPT, Claude, Claude Code, Cursor, or Grok in minutes. Same brain, every tool, with per-person permissions and a full request log.
You control the sources
Admins choose exactly which apps, accounts, and folders are indexed.
Permissions mirror the source
Slack, Drive, and SharePoint access carries over — fail-closed.
Sources on every answer
The brain shows its receipts, and flags observed vs inferred.
Encrypted end to end
Credentials AES-256 encrypted; your data never trains AI models.