Your Data, Your Control
Understand how Gyld protects your data and how you maintain complete control over it.
Your data is your data
Gyld has Zero Data Retention enabled for all users. Your data is never used to train or improve AI models, and customer content is excluded from all abuse monitoring logs. We use OpenAI's API with the highest level of data privacy available to protect your information.
Zero Data Retention
All customer content is excluded from abuse monitoring logs. No customer data is stored beyond what's necessary to deliver the service.
End-to-End Encryption
All data transmitted between your applications and our servers is encrypted using industry-standard TLS protocols.
30-Day Retention Maximum
Abuse monitoring logs are retained for a maximum of 30 days unless legally required otherwise.
Data Residency Controls
Enterprise customers can configure data residency to control where their data is stored and processed.
Types of Data Stored
Abuse Monitoring Logs
Logs generated from platform usage to enforce data usage policies and mitigate harmful uses of AI. These logs may contain prompts, responses, and metadata. By default, these are retained for up to 30 days.
Application State
Data persisted from certain API features to fulfill tasks or requests. This includes conversation history and agent configurations that you explicitly create and manage.
How We Protect Your Data
- Industry-standard encryption in transit and at rest
- SOC 2 Type II compliant infrastructure through OpenAI
- Regular security audits and penetration testing
- Strict access controls and authentication requirements
- Automated abuse and content safety monitoring
- GDPR and CCPA compliance for data privacy
- Secure API key management and rotation
- Data segregation between customer accounts
Data Retention Controls
For eligible enterprise customers, we offer enhanced data retention controls:
Modified Abuse Monitoring
Excludes customer content (except in rare cases for safety scanning) from abuse monitoring logs while maintaining full platform capabilities. This provides enhanced privacy while ensuring safe and responsible AI use.
Zero Data Retention
Provides the same customer content exclusions as Modified Abuse Monitoring, plus prevents storage of application state for certain endpoints. This is the highest level of data privacy available, ideal for highly sensitive workloads.
Questions About Security?
Our team is here to help you understand how we protect your data and discuss enterprise security options.